FAQ
Size Chart - What size should I get?
Where is URCHIN based? Where are our products made?
Our products are designed in Singapore and manufactured in China.
How should I care for my shorts?
We encourage the following:
- Gentle machine wash
- Cold water
- Do not dry clean or tumble dry
- Do not bleach
- Do not iron
- Avoid drying in direct sunlight
The instructions can also be found on the washing care label that is attached to your product.
Return & Exchange Policy / Terms & Conditions Of Sale
Refunds or exchanges accepted in the case of a damaged, defective or wrong product received. In the situation that this happens, please contact us. Read our full Return & Exchange Policy.
Check out our size chart to ensure you order the right size. Contact us if you’re unsure of your size.
Where do you ship / What are the shipping fees?
We only ship in Singapore.
How much does shipping cost?
Free shipping in Singapore.
How long does it take to deliver?
4-7 working days
Upon processing your order, you will be sent a tracking number and url to the tracking site which will show an estimated delivery date.
Please contact us at hello@urchinshorts.com if your order hasn’t arrived beyond the estimated delivery date.
Order tracking number
Once your order has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
If you have not received a shipping confirmation email after 3 business days, please get in touch with us at hello@urchinshorts.com.
What payment methods do you accept?
We accept payments via PayPal, Visa, Mastercard, AMEX credit cards and debit cards.
Received a defective item?
If you received a defective or damaged item at the point of delivery, please contact us at hello@urchinshorts.com within 7 days after the product was received, and we will resolve the issue as soon as possible.