FAQ
Size Chart - What size should I get?
Where is URCHIN based? Where are our products made?
Our products are designed in Singapore and manufactured in China.
How should I care for my shorts?
We encourage the following:
- Gentle machine wash
- Cold water
- Do not dry clean or tumble dry
- Do not bleach
- Do not iron
- Avoid drying in direct sunlight
The instructions can also be found on the washing care label that is attached to your product.
Return & Exchange Policy / Terms & Conditions Of Sale
Refunds or exchanges accepted in the case of a damaged, defective or wrong product received. In the situation that this happens, please contact us. Read our full Return & Exchange Policy.
Check out our size chart to ensure you order the right size. Contact us if you’re unsure of your size.
Where do you ship / What are the shipping fees?
We ship to Singapore, Australia, UK, US
How much does shipping cost?
Free shipping in Singapore.
AUD $5 for Australia
SGD $15 for UK and US
How long does it take to deliver?
Singapore: 4-7 working days
Australia: 1-2 weeks by registered Airmail (tracking info provided)
US, UK: 2-3 weeks by registered Airmail (tracking info provided)
Upon processing your order, you will be sent a tracking number and url to the tracking site which will show an estimated delivery date.
Please contact us if your order hasn’t arrived beyond the estimated delivery date.
Order tracking number
Once your order has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
If you have not received a shipping confirmation email after 3 business days, please contact us.
What payment methods do you accept?
We accept payments via PayPal, Visa, Mastercard, AMEX credit cards and debit cards.
Received a defective item?
If you received a defective or damaged item at the point of delivery, please contact us within 7 days after the product was received, and we will resolve the issue as soon as possible.